Coaching & Training

Call Recording and Coaching & Training

When it comes to coaching and training, capturing a conversation is important. When you capture a conversation, you capture the good, the bad, and the ugly of telephone conversations. Then you go through those conversations to let your staff in on the tricks of the trade. If you don’t coach and train your staff properly, your staff churn will be more than you can keep up with – and that’s certainly not good for business. We can help with coaching and training:

  • Provide recordings of all conversations which are easily accessible for review
  • Offer a smart means of staff training, resulting in less staff churn and improved bottom-line
  • Create recordings can be easily shared with any member of your team

The ability to record and replay comments meant time saved on needing to capture detailed notes with the risk of reporting inaccuraciesAnne Boylan,
Senior Consultant, Merit Solutions
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