Mystery Shopping

Call Recording and Mystery Shopping

Mystery shopping requires employees to travel great distances to get to call recording headquarters. Mystery shopping companies saw that this was a great inconvenience, and sought a mobile call recording solution, so that their staff could work remotely (even from home) or where it suited them. We helped via:

  • Our mobile call recording giving mystery shoppers the ability to work from home
  • Having recordings securely stored in the safe online portal, with the ability for users to listen and review each and every recording
  • Reducing overhead costs like rent, electricity and workers’ travel reimbursements, saving our customers a heap

The call recording service is great as it can be used by our shoppers anywhere within Australia, making it a versatile service to us. It is easy to use and the technical support team are always helpful.Dani R,
Finance/Accounts, Service Integrity
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