Are businesses really as compliant as they could be? It’s not only important to adhere to prescribed compliance requirements, but to address all kinds of compliance issues that may exist in your business.

Call recording and compliance DiscoverCard duped customers into signing up for payment plans and other add-ons they didn’t need. American Express agreed to refund $85 million to 250,000 customers and pay $27.5 million in civil penalties after federal and state regulators determined numerous violations of consumer protection laws. Then there was the LIBOR scandal, where the big players in […]

It is a truth universally acknowledged that a dispute is largely unavoidable in business. They’re nothing new. Disputes are an inherent part of working life – and life in general. A dispute is quite simply a disagreement between any number of parties regarding almost anything, acted upon or spoken. Various reasons for mis-communication can include: cross-cultural misunderstandings, language […]