It’s a match of titans! Call Recording vs Phone Tapping. Who’s the victor? Our latest blog post talks about the legality around call recording, and talks about the differences between phone tapping and call recording. There’s a difference. Promise.
We take you through the steps for using recording prompts with Record Retrieve’s selective recording service. Record selective recording prompts are easy with Record Retrieve.
How do you use recording announcements for outgoing recordings? Record Retrieve has a how to guide to show you how to use recording announcements. Read on.
Record Retrieve has compiled a how-to guide for call recording prompts so you can be inline with best practice for call recording, compliance and regulation
Are businesses really as compliant as they could be? It’s not only important to adhere to prescribed compliance requirements, but to address all kinds of compliance issues that may exist in your business.
Are you addressing best practice or worst? When you’re recording calls, you have got to do things with best practice in mind. Anything less and you’re putting your business as risk. Read about our call compliance framework and how it applies to your business.
There are many legal issues which influence call recording, so it is important to have the knowledge of how legal compliant recording will be achieved. Read through our best practice guide to find out more about best practice for call recording.
Call recording and compliance DiscoverCard duped customers into signing up for payment plans and other add-ons they didn’t need. American Express agreed to refund $85 million to 250,000 customers and pay $27.5 million in civil penalties after federal and state regulators determined numerous violations of consumer protection laws. Then there was the LIBOR scandal, where the big players in […]
The financial industry is full of rules and regulations. Call recording by Record Retrieve provides an efficient means with which to adhere to rules and regulations.
It is a truth universally acknowledged that a dispute is largely unavoidable in business. They’re nothing new. Disputes are an inherent part of working life – and life in general. A dispute is quite simply a disagreement between any number of parties regarding almost anything, acted upon or spoken. Various reasons for mis-communication can include: cross-cultural misunderstandings, language […]