Blog

PHONE TAPPING VS CALL RECORDING: A MATCH OF TITANS!

In the left corner, all the way from the 1800s we have the nimble, the sneaky, espionage favourite, phone line intercepting champion of 2015: phone tapping. And in the right corner we have the global contact centre for business and individual favourite heavyweight: call recording. It’s sure to be a match of outstanding proportions! Almost the same but with one significant difference – stay tuned as each of the contestants prepare for the event of their lives.

Phone tapping Vs. Call Recording.

Let’s get ready to rumble!

It’s a rumble indeed, but it’s more of a rumble to distinguish the difference between phone tapping and call recording – the fact of the matter is that, legally, there is a massive difference.

Although phone tapping sounds rather Watergate-ish and outdated, at any given time there are at least a few phone-related scandals raging in the media. At the moment, India’s Talang government is being accused of eavesdropping on its officials. Only last year Australia got into some hot water over revelations that they’d been tapping the phone lines of the Indonesian President Susilo Bambang Yudhoyono.

So what is phone tapping? It’s when a phone line is intercepted by a third party. That means that any calls that go through the line – that third party can hear. Scandalous it may be, but is it illegal?

In Australia, yes. The Telecommunications (Interception and Access) Act 1979 prohibits unauthorised phone tapping. So fair to say, phone-tapping: not the way to go. What about call recording? Firstly, call recording is simply to do with recording the voice from a telephone conversation and then having that conversation on file. But there is a major difference: when you want to record a call, the recipient needs to be notified and needs to agree before you can proceed with recording the call.

Take for example when you call a company, and you hear the voice prompt that goes “this call will be recorded for training and coaching purposes” and you continue with that call – that’s you agreeing with those terms. In these instances, these recordings are legal. And that’s what Record Retrieve does. Record Retrieve provides a smart and legal way for you to record your calls as you need. Business or individual.

So we’re back in the ring: the rivals are fatigued, wearily continuing their battle, but as the timer ticks away, phone-tapping reaches its tether and call recording is victorious.

To find out more about how our recording feature visit our how it works section if you want more information on Call Recording please get in contact !

*please note that this post is not intended as legal advice. for legal advice please consult a legal professional.