Latest Blog Posts
It’s a match of titans! Call Recording vs Phone Tapping. Who’s the victor? Our latest blog post talks about the legality around call recording, and talks about the differences between phone tapping and call recording. There’s a difference. Promise.
While we can extoll the benefits of call recording, ultimately, the most important benefit is to your company’s bottom line. In this post, we’ve complied a few of the ways call recording can assist with maximising revenue.
Record Retrieve has a wide variety of customers. From mystery shoppers, to banks, universities, and government, we’ve provided recording solutions to them all. The solutions we provide work really, really well. And so we create a case study to help other future customers, and also current customers see the value in our offering.
We lend some words of wisdom for how to prepare for call recording in your business.
We created a speedy user guide for 3-way conference calls on mobiles. In general, the process is the same for most common phones.
The voice channel then is your goldmine for customer insights, so you should start capturing them.
Are phone call recording apps really all that they’re cracked up to be? We explore some important issues with phone call recording apps.
We let you in on some of the features of Record Retrieve that demonstrate just how perfect a recording service Record Retrieve is!
There are a few things to consider when it comes to investing in a call recording system. We take you through 5 considerations.
Our customers using call recording are exceptionally diverse. We have pulled together some of our customers unique stories on how call recording is being used in their business.
To 1300Record customers, Welcome to Record Retrieve. As you may know, 1300Record has now become Record Retrieve. We’ve changed our look for a fresher more modern feel, and to ensure our offering is current and meets the needs of today’s customers. Record Retrieve is about simplicity and clarity from its design. While this change has […]
An infographic is available this week with some key facts and figures which highlight the value of call recording and capturing voice for business purposes.
What are your business resolutions for this year? We list 6 resolutions to show how call recording can boost your business.
We take you through the steps for using recording prompts with Record Retrieve’s selective recording service. Record selective recording prompts are easy with Record Retrieve.
How do you use recording announcements for outgoing recordings? Record Retrieve has a how to guide to show you how to use recording announcements. Read on.
Record Retrieve has compiled a how-to guide for call recording prompts so you can be inline with best practice for call recording, compliance and regulation
Call recording is a smart way to improve employee engagement. Our blog talks about improving employee engagement with call recording.
Due to the disparate nature of business and protocols it’s becoming a reality to record mobile calls for a range of important purposes. Read about the legalities of mobile call recording.
What were you doing during your last conference call? Eating? Exercising? Texting, emailing or Tweeting? Video games? Research shows that not many people are paying attention to your conference calls. It’s time to record your conference calls.
Are businesses really as compliant as they could be? It’s not only important to adhere to prescribed compliance requirements, but to address all kinds of compliance issues that may exist in your business.