Latest Blog Posts
Call Journey and Record Retrieve are excited to announce that it has been acquired by TMA Comms Pty Ltd, a subsidiary of the TMA Group of Companies Limited.
Are you addressing best practice or worst? When you’re recording calls, you have got to do things with best practice in mind. Anything less and you’re putting your business as risk. Read about our call compliance framework and how it applies to your business.
There are many legal issues which influence call recording, so it is important to have the knowledge of how legal compliant recording will be achieved. Read through our best practice guide to find out more about best practice for call recording.
Call recording and compliance DiscoverCard duped customers into signing up for payment plans and other add-ons they didn’t need. American Express agreed to refund $85 million to 250,000 customers and pay $27.5 million in civil penalties after federal and state regulators determined numerous violations of consumer protection laws. Then there was the LIBOR scandal, where the big players in […]
We answer some important questions about telephone call recording that we’ve received over the years. Read the answers to your call recording questions.
The financial industry is full of rules and regulations. Call recording by Record Retrieve provides an efficient means with which to adhere to rules and regulations.
How can call recording help with your mystery shopping? We let you in on 3 ways Record Retrieve can help mystery shopping.
Interviewing is a necessity during many points of business. Whether you’re a journalist, researcher, or just needing to ask a few questions for a project, recording the interview, rather than taking notes, is a smarter way to do business. This is why we’ve created a range of features to facilitate the interviewing process.
Why is cloud based call recording the best decision a business can make? For many businesses, the telephone is priceless. The talk that is processed through any business telephone conversation is also priceless. Capturing that information then, is one of the smartest things a business can do. In the past, a common problem was that […]
When figuring out whether to purchase anything, a great deal of thought may go into it. That’s why when you have all the information you need, it makes it much easier to make your almighty decision. This is why we’ve compiled a list of testimonials from call recording industry professionals, and other businesses using call […]
It is a truth universally acknowledged that a dispute is largely unavoidable in business. They’re nothing new. Disputes are an inherent part of working life – and life in general. A dispute is quite simply a disagreement between any number of parties regarding almost anything, acted upon or spoken. Various reasons for mis-communication can include: cross-cultural misunderstandings, language […]
“Mr. Watson – Come here – I want to see you.” Mr. Watson was stationed in one room with the receiving instrument. He pressed his ear closely against S [the receiving instrument] and closed his other ear with his hand. The transmitting instrument was placed in another room and the doors of both rooms were […]
Call recording is a widely applicable tool, and used in many different business — some that may even surprise you! Read to see 7 businesses which surprisingly use call recording.
Become a deal closing machine with Record Retrieve’s selective recording feature!
Record Retrieve not only offers a comprehensive recording solution, but also with its revolutionary recording number, gives users the ability to keep their mobile numbers private, and distribute their recording number instead. Privacy in the workplace is on the up!
Compliance, Training, learning & development, Dispute Resolution. Say hello to the 3 reasons why your company needs call recording.
Read how Record Retrieve revolutionised mobile recording for Westpac with cloud based mobile call recording solutions.
In this brochure we list all the prices that are associated with Record Retrieve. There aren’t many, but we just want to be as clear as possible.
If you’re on the brink of subscribing to Record Retrieve, this brochure contains all the information that you need to help you make your final decision (we hope it’ll be a yes!)
Record Retrieve provides a quick and seamless transcription service for your recorded calls. Run through a simple wizard and receive your transcription faster than you thought possible.