Thinking About a Phone Call Recording App?

Phone call recording apps aren’t as secure with your private data as you think!

The problems with phone call recording apps

Recently you may have Googled something very specific, say cars. You sent a few emails about it, a few texts, then all of a sudden you start seeing ads about everything related to cars as you browse the web. Do you think that’s a coincidence? Nope.

The Wall Street Journal recently published a list of mobile apps which collect and share your personal information.

Popular apps such as Shazam, for example, collects location and phone IDs; Bejewelled Blitz collects your phone number, username and password; even Grindr collects passwords, age, gender, location and phone ID. The worst part is that these apps, among many others, then transmit your personal data to third parties. That includes third parties like marketers and Google.

Most apps leave data open for potential surveillance and interception by intel agencies, scammers and internet lurkers with even the most basic hacker skills. The fact of the matter is that these popular apps that we all download, are fitted with the most rudimentary of security measures.

Take for example WhatsApp which has been noted for having a terrible privacy track record. Reports even discovered that another app, WhatsAppSniffer, allowed users to grab WhatsApp text messages — including video and picture attachments — sent by anyone connected to the same Wi-Fi network.

One report says that Appthority, a body which analyses security and privacy of apps, found 4 main categories that apps fall into when it comes to privacy and security breaches.

  1. Accessing user contacts on a smartphone (including contact information that may come from corporate email that syncs to the phone).
  2. Accessing calendar information
  3. Collecting or determining the user’s location and tracking their movements
  4. Passing along any or all of this information to ad networks or analytics companies.

In fact, it was found that 96% of iOS and 84% of Android apps can access at least one of these data risk categories – and business apps don’t behave much better than gaming apps. Also, it’s reported that up to 80% of the iOS and Android apps available actually have security and privacy issues intentionally built into them.

So what can we expect from apps which record our voices?

Pretty much the same, apparently. That’s because phone call recording apps present confidentiality risks. While phone call recording apps seem practical and convenient, there are a myriad of security and privacy issues that they present us with.

“These apps often store recordings of calls on their own servers or the cloud – and then send a copy to the users’ cell phone,” says one report.

“Third parties can access the information which raises questions about who owns the recording and whether communications with sources are confidential.”

For instance, some phone call recording app policies may state that they respond to subpoenas. This, therefore means that a private party could try to get information from third party providers and legitimately be able to have access to that information and use it in a court case, for example.

This raises some serious concerns with ownership of content. Users need to be wary of the ownership clauses, and to dig deep enough to find products to avoid products that claim redistribution rights of recordings.

When it comes to cloud based solutions, such as Record Retrieve’s offering, we do things a little bit differently. With Record Retrieve, you own your recording, and as we’ve said before, recordings with us “are securely stored, only whoever has a password to the user portal can access the files. Similarly, only the owner of your Record Retrieve number can have access to the Record Retrieve recording service.”

For more questions about our call recording capabilities and standards, please contact us today, or get chatting on live chat!

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